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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of natasha Lopez ramirez

natasha Lopez ramirez

January 4, 2025

5  out of  5
rating by natasha Lopez ramirez
"Marisa and her staff are awesome. Friendly and welcoming. Efficient and quick response time, even with someone like me who asks a bunch of questions. Haha"
We responded:
"Natasha, We are always here to help with all of your questions, no matter how many you have :) We appreciate you and thank you for recommending our office!"
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Jennifer Baily

December 23, 2024

5  out of  5
rating by Jennifer Baily
"Jake is the best; so friendly and helpful. I was able to get what I needed quickly and had great explanations along the way. Will definitely be a return customer"
We responded:
"Jennifer, I agree with you, Jake is the best! We appreciate you and thank you for choosing our office for your insurance needs!"
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Bonnie Lee’s Kinesiology & Business

December 18, 2024

5  out of  5
rating by Bonnie Lee’s Kinesiology & Business
"Recommended by a neighbor and with straight across same coverage but a savings of over $150/month for home and auto while also being able to offer over $100k additional coverage to my home for less? Full send and much appreciation to Jake for not overselling me and hearing exactly what I needed while also loving the fact that it’s not a policy that I have to edit and manage myself without knowing if I’m doing something right or wrong. Glad to be working with someone local."
We responded:
"WOW, over $1,800 savings per year! I am happy to hear we were able to not only save you money on your insurance but also offer you more coverage on your home. If you ever have any questions, you know we're only a call or text away. Thank you for choosing our office as your local agent, we appreciate it!"
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Sarah

December 5, 2024

5  out of  5
rating by Sarah
"Staff is very friendly and helpful, willing to answer all of my questions!"
We responded:
"Thank you for your review, Sarah. If you ever need anything please know we are only a call, text or email away! "
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Tamara Sollars

December 2, 2024

5  out of  5
rating by Tamara Sollars
"Marisa took over the North Albany office a few years ago. I have been a customer for a really long time, over 20 years. The team there is amazing. My husband passed away and they helped make the insurance transition much easier. Jake has been exceptional to work with, professional, knowledgeable, friendly. I appreciate the value and the care at this office in North Albany, Oregon. I would recommend them. House, car, property, life insurance, call them and get a quote today. State Farm like a good neighbor - State Farm is there !!!!! 5 Stars Recommend"
We responded:
"Tamara, I am to hear we were able to make such a difficult time a little bit easier for you. We appreciate you staying with us after I took over this office. Thank you for recommending us for home, auto and life insurance needs. We are always here to help!"
Profile photo of Rebecca Burgin

Rebecca Burgin

October 29, 2024

5  out of  5
rating by Rebecca Burgin
"Outstanding service and great rates."
We responded:
"Rebecca, thank you for choosing our office. We appreciate you!"
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Karie Cordle

October 29, 2024

5  out of  5
rating by Karie Cordle
"Marisa and her staff are great to work with!"
We responded:
"Thank you Karie, we appreciate you! "
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Ezequiel Salas

September 27, 2024

5  out of  5
rating by Ezequiel Salas
"She is really nice"
We responded:
"Thank you, Ezequiel I appreciate your review!"
Profile photo of Erick Guitron

Erick Guitron

September 12, 2024

5  out of  5
rating by Erick Guitron
"Una de la mejores y más gratas experiencia que recibe del equipo de aseguradora de state farm especialmente del agente Marisa Luna . Ella tomó el tiempo y se aseguró que yo pudiera entender cada una de las cláusulas de la póliza se ajustaba a mis necesidades y presupuesto . Busco todo tipo de beneficio que pudiera yo obtener . Muchas gracias . Marisa Luna y su equipo de trabajo de state Farm, en Albany Oregon ."
We responded:
"Erick, gracias por el reconocimiento, se lo agradecemos. Me da gusto saber que fuimos más allá de sus expectativas. No deja saber si alguna momento ocupe algo!"
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Kristen Hollywood

August 29, 2024

5  out of  5
rating by Kristen Hollywood
"Easily accessible and very helpful. Helped to understand options and choose best policy for you."
We responded:
"Kristen, Thank you for the five-star review. We appreciate you allowing us to be your insurance agent!"
Profile photo of Andrea Kelsey

Andrea Kelsey

August 29, 2024

5  out of  5
rating by Andrea Kelsey
"Always so helpful and take care of what I want/need. Thank you, Jake, for being a rock star!!! You always help make things easier for me."
We responded:
"Andrea, We appreciate you and look forward to being your insurance agent. "
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Barbara de Vos

August 28, 2024

5  out of  5
rating by Barbara de Vos
"Marisa Luna is the best. We really appreciate her knowledge, professionalism, follow through, and the ease of switching policies so she could give us so much more for our hard earned money. Can't recommend her and her team enough!"
We responded:
"Barbara, Your recommendation is much appreciated! Thank you for allowing my team and I to be your local insurance agent. We look forward to working with you for many years!"
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Benny Fernandez

August 24, 2024

5  out of  5
rating by Benny Fernandez
"Jake was awesome! The customer service was top-notch"
We responded:
"Thank you, Benny, we appreciate your review!"
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Laura Saxe

August 24, 2024

5  out of  5
rating by Laura Saxe
"We have worked with Marisa Luna’s State Farm office for eight years and each time we’ve needed assistance we have received excellent service. When we came in to do a rerate, Jake and Marissa were so helpful and found us a great insurance rate for our home and auto. Just this week my car broke down in Nebraska and Jake found and called the nearest tow truck so I could get back on the road to take my son to college."
We responded:
"Laura, We appreciate you taking the time to meet and review your insurance plan with us. I am happy we were able to save you money on your insurance coverage without having to adjust your protection. Mechanical breakdowns can be stressful, I'm glad we were there to help make it easier for you."
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Joy McIntosh

August 19, 2024

5  out of  5
rating by Joy McIntosh
"Kaydence Coats ask me if I was interested in a quote for car insurance. She was very polite and held herself in a professional manner. I would recommend her to anyone looking for insurance."
We responded:
"Joy, Thank you for allowing us the opportunity to quote your insurance policies. We appreciate you!"
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Mariah Dann

August 15, 2024

5  out of  5
rating by Mariah Dann
"Kaydence is the best! Her customer service is so on point! She got me quotes quickly, and was smiling the whole time! Can't wait to do business here!"
We responded:
"Mariah, I completely agree, Kaydence is the best! I am glad to hear we were able to get quotes to you when you needed them and look forward to working with you too!"
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Grace McCrary

August 15, 2024

5  out of  5
rating by Grace McCrary
"Working with Marisa’s office has been great - specifically with Jake. He makes things as easy as possible and is always available to answer any questions I have!"
We responded:
"Grace, I am happy to hear we have made working with our office and taking care of your insurance needs easy!"
Profile photo of Alejo Ordoñez Diaz

Alejo Ordoñez Diaz

June 11, 2024

5  out of  5
rating by Alejo Ordoñez Diaz
"Jake impressed me with his friendly and professional demeanor while helping me add another vehicle to my current insurance policy. His willingness and professionalism made me confident in continuing my coverage with Jake and Marisa Luna/Albany State Farm. Thank you very much!"
We responded:
"Alejo, We appreciate you and are thankful you have allowed us to be your insurance agent. Jake, Kaydence and I are always here to help."
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Isaias Vidal

June 5, 2024

5  out of  5
rating by Isaias Vidal
"State Farm en Albany tiene un buen servicio con Marisa y hablan español lo recomiendo 👍🏻"
We responded:
"Gracias Isaias por la recomendacion. Se lo agradezco mucho! Me da gusto que no haya elegido como su agencia de aseguranza. "
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trisha yorton

June 1, 2024

5  out of  5
rating by trisha yorton
"Jake at the north Albany was fantastic!! Knowledge, prepared, quick and efficient. Saved me 860$ a year! Whole office was friendly. Highly recommend this State Farm office!!"
We responded:
"Trisha, WOW, that is fantastic news. $860 per year is amazing. Thank you for the review, we appreciate you!"
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Mark Hansen

May 31, 2024

5  out of  5
rating by Mark Hansen
"THE office in Albany for insurance. Marisa's team of Jake and Kaydence are truly professional, thorough and just plain great to deal with to help with all your insurance needs. Now if I could just find a good mechanic. 👍"
We responded:
"Mark, Thank you for allowing me to be your insurance agent. My team and I appreciate your business and are always here to help!"
Profile photo of Ashleigh Collins

Ashleigh Collins

May 29, 2024

5  out of  5
rating by Ashleigh Collins
"Jake was awesome at getting info to me quickly and so easy to communicate with ! Highly recommend!"
We responded:
"Ashleigh, Thank you so much for the view. Please know we are always here to help :)"
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Toni Stevens

May 24, 2024

5  out of  5
rating by Toni Stevens
"They are awesome!!! They helped me out and noticed my mom’s policy was a low number because it was started long ago. I recommend them 100%!!!"
We responded:
"Toni, I am happy to hear we were able to uncover discounts that your mom was eligible for. Thank you for the review and the recommendation, we appreciate it! "
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Jorge Cruz

May 22, 2024

5  out of  5
rating by Jorge Cruz
"Muy buena aseguranza"
We responded:
"Gracias Jorge por las cinco estrellitas y su recomendacion."
Profile photo of Bro Lingo

Bro Lingo

May 15, 2024

5  out of  5
rating by Bro Lingo
"Excellent service, easy and quick!! Will definitely give her 5 stars"
We responded:
"Thank you so much for the five-star review, we appreciate it! "